Privacy Policy

Last updated on: June 20, 2024

Datapeers SAS d/b/a “datapeers” and “Danna” and our affiliates and subsidiaries (“we”, “us”, “our” or “datapeers”) provide companies involved in the real estate and construction sector and their clients, buyers, and property owners  with conversational services for purchasing and  leasing and assistance to residents with artificial intelligence, including bots (“Services”). Property developers communicate with customers and residents, potential residents, and other individuals through our Services, including via email, phone, text message, and web chat. We record these communications and use them for the purposes set forth in this Privacy Policy, including providing and improving the Services.
This Privacy Policy (“Privacy Policy”) explains how we collect, process, store, and share personal information. It also provides important information about your personal information rights and how to exercise them.
By using, interacting with, or accessing our Services, or by providing us with your personal information:
• You acknowledge that you accept our privacy practices and policies described below;
• You agree that we may collect, process, store, and share your information as described in this Privacy Policy;
• You acknowledge that you are communicating with bots when using the Services; and
• You agree that we may record all your communications made through the Services, including by email, phone, text message, and web chat.
• Notice about the collection of personal information

Definition of personal information

We collect, process, store, and share information that identifies, relates to, or could reasonably link, directly or indirectly, to a particular person or household (“personal information”). Personal information does not include publicly available information from government records or non-personal information, such as anonymous, de-identified, or aggregated data (even if it originally comes from personal information).
Categories of personal information we collect
We collect, process, store, and may share with third parties the following categories of personal information.
• Contact information, such as full name, postal address, email address, and phone number
• Personal information and identifiers, which may be contained or otherwise reflected in records uploaded to our platform in connection with the Services, such as education, employment, work history, bank account number, bank statements, rental history (including rent paid on previous or current residences), income, date of birth, gender and/or sex, age, marital status, family size, information about your pets, government identification numbers (such as Social Security number, driver's license or state ID number, passport number, tax identification number, and any similar number you provide) and documents evidencing immigration, disability, or veteran status
• Account information, including username and password
• Commercial information, such as purchase history and consumer profiles
• Content of mail, emails, or text messages not directed to us on behalf of property managers
• We collect content of mail, emails, and text messages not directed to us on behalf of property managers
• For example, you may transmit communications to a property manager through our Services
• Additionally, in cases where a property manager uses a Datapeers virtual assistant, we may collect access credentials (such as username and password) for the email inboxes and calendars connected to the Services, and by authenticating with Datapeers in that way, you allow Datapeers to make a copy of the corresponding email inbox and calendar content to provide our Services to property managers
• Sensory data, for example, we may collect voice recordings of interactions with our Services or customer service team
• Geolocation data, such as the city where your device is located
• Preference information, including your preferences related to marketing, privacy, and communications, including consents for text message communications
• Other information you choose to provide when interacting with our Services
• For example, you may provide us information about your rental or purchasing preferences, such as move-in date and apartment size preferences
• Additionally, you may provide us information when you submit a customer service inquiry, enter a promotion, provide feedback, or otherwise communicate with us, including through online form, email, text message, phone, and web chat
• Other information that property managers choose to provide when interacting with our Services, for example, availability and pricing of apartment units, availability of tours, community information, preferences for Services, marketing information, and access credentials
• Device information, such as device type, operating system, device settings, application identifiers, unique device identifiers, and crash data
• Internet identifiers, such as domain name, Internet Protocol (IP) address, and type and configuration of browser
• Internet activity and analytics, such as cookie data, interactions with web pages, web page/referring source through which you accessed the Services, non-identifiable request identifiers, and statistics related to the interaction between your device or browser and the Services
• Service usage data, such as your login activity, date and time of visits, search terms, views, clicks, and downloads, including property managers, people, features, content, and links you interact with while using the Services
• Inferences drawn from any of the personal data listed in this section; for example, to create a profile of an individual's preferences and characteristics
Categories of third parties with whom we share your personal information
We may share your personal information with the categories of third parties listed in this section.
Property managers
• Property managers control how we collect and process the personal information we collect from users of the Services on their behalf
• Property managers are considered “controllers” or “owners” of such personal information under applicable privacy law; and are not considered third parties under applicable privacy law or this Privacy Policy
• This Privacy Policy does not govern how property managers use your personal information, which may differ from the uses described in this Privacy Policy; please consult the corresponding property manager’s privacy policy for more information on how the property manager uses your personal information
Categories of third parties with whom we share your personal information
• Our providers who help us provide the Services or perform business functions on our behalf, including hosting, technology, and communication providers; analytics providers; support and customer service providers; our attorneys, advisors, auditors, and accountants; and payment processors
• Parties you access, authorize, or authenticate, including third parties you access through the Services, such as identity verification service providers; the information provided to such third parties is subject to the privacy policies of such third parties; consult the corresponding third party’s privacy policy before providing any information to a third party
• Parties for legal purposes, including government authorities, law enforcement, or other third parties in connection with any of the activities stated in the section beginning with “Complying with legal and regulatory requirements” in the next section titled Our business purposes for collecting and sharing personal information
• Parties for business changes, for example, your personal information that we collect may be shared or transferred to a third party if we undergo a merger, acquisition, sale, capital or debt financing, bankruptcy, or another transaction in which a third party invests, finances, or acquires control of our business or assets (in whole or in part)
Our business purposes for collecting and sharing personal information
This section details the business purposes for which we collect, process, store, and/or share your personal information.
• Provide, improve, and protect our Services, including providing the Services to Property Managers and interacting with other users (such as potential residents) through the Services on behalf of Property Managers; enhancing or personalizing the Services; developing new services or products; preventing or addressing service errors, security or technical issues; analyzing and monitoring use, trends, or other activities; responding to requests and inquiries from, or otherwise communicating with, property managers, users, and third parties
• Improve your user experience, for example, we use cookies and other device and Internet information to track your search criteria or other usage data to provide content of interest to you or to store your information so you don’t have to re-enter it each time you log in
• Market to you, including through profiling, for example, to market and advertise properties on behalf of property managers; and to create a profile for you (including “profiling”, i.e., the automated processing of your personal information to identify your preferences and interests)
• Deidentify personal information, including aggregating and anonymizing personal information so it is no longer personal information
• Support our daily operations, including using outside vendors and service providers for business purposes (such as hosting, technology, and communications)
• Comply with legal and regulatory requirements, including performing audits, monitoring and reporting; supporting information security and anti-fraud operations; investigating and responding to disputes; exercising and defending legal claims; protecting the rights, property, or safety of you, us, or a third party; responding to legal processes (including subpoenas) and requests, investigations, or governmental, judicial, or law enforcement orders; and complying with and enforcing applicable laws, regulations, policies, procedures, and agreements
• Evaluate or engage in business changes, including a merger, acquisition, sale, capital or debt financing, bankruptcy, or another transaction in which a third party invests or acquires control of our business or assets (in whole or in part)
We do not sell or share your personal information for targeted advertising
 
We do not sell personal information. For purposes of this Privacy Policy, “sell” means the disclosure of personal information to a third party in exchange for money or other valuable consideration.
 
We do not share personal information with third parties for third-party direct marketing purposes.
 
We do not share personal information with third parties for cross-context behavioral advertising or targeted advertising.
 
Retention of personal information

We retain personal information about you for as long as we deem necessary or advisable for the purposes described in the preceding section titled Our business purposes for collecting and sharing personal information (such as providing the Services to Property Managers) or as directed by Property Managers. For example, following the termination of our agreement with a Property Manager, at the written request of such Property Manager, we will delete the names, emails, and phone numbers of potential residents and residents associated with such Property Manager that are not included in the body of emails, text messages, and/or submissions in the comment box. We may retain your personal information after you have stopped using or engaging with our Services; for example, we may retain your personal information to improve our Services, comply with legal obligations, or resolve disputes or collect owed fees.
• Applicability of this Privacy Policy
This Privacy Policy covers how we handle personal information we acquire from you or other sources related to our Services or other interactions with us. This Privacy Policy does not cover the policies or practices of property managers or third parties to which you may access or connect through the Services.

Sources of personal information
We collect personal information about you from the following categories of sources:
• Directly from you, such as when you access or use our Services or when you communicate or interact with us in any way, including by postal mail, email, phone, text message, web chat, QR code, or social media
• Indirectly from you, for example, we collect data from cookies and other information from your device, browser, or activity on the Internet or in our Services
• From our external providers, for example, from our analytics providers
• From property managers or other users of our Services
Property managers and third parties
This Privacy Policy does not apply to property managers’ use of personal information or to the websites, applications, or services of third parties that you access or connect through the Services. We do not have control over the privacy practices or content of property managers or third parties, nor over their websites, applications, products, or services. As such, we are not responsible for the privacy practices employed by property managers or third parties or the content provided by them, including websites, applications, or services linked to our Services or accessible from them or in connection with them.
Refer to the privacy policy and terms of service of the relevant property manager or third party for information on their privacy practices and uses of personal information. Also, direct any privacy requests directly to the property managers or third parties regarding the personal information that is under their control.
Personal information of other people you share with us
You may not disclose personal information of another person or make it available on the Services, unless you have prior written consent from the person who is the subject of the information and that person is 18 years of age or older. To the extent that you provide us personal information of another person or use it in the Services, you acknowledge and agree that you are responsible for compliance with all applicable laws regarding such personal information.
Personal information of minors
You must be 18 years old to use the Services. By accessing or using the Services, you represent and warrant that you are at least 18 years old.
We do not intentionally collect, process, store, or share personal information about individuals under 18 years of age. If you are under 18 years of age, do not attempt to access or use the Services or send us personal information. If we learn that we have collected personal information from a minor under 16 years of age, we will delete that data as soon as possible. If you believe that a minor under 16 years of age may have provided us with personal information, please contact us at hello@datapeers.co
To the best of our knowledge, we do not sell or share personal information of children under 16 for cross-context behavioral advertising or targeted advertising.
• Your rights and privacy options
Notice about your personal information rights