Platform · Human + AI

AI handles the repetitive work. Your team makes the key calls

Define what the agent handles, what goes to a person, and which actions need approval.

Escalated Today
Discount negotiation · Apt 1102 To Laura
Moisture complaint · Apt 804 To Andrés
90-day payment plan Needs approval
Unit change · Apt 603 To leadership
AI agents Record tracking Assistants for your team Call logging Dashboards and alerts Channels Human + AI Secure AI Consoles by process
What it does

Clear rules for when a person steps in

The agent knows what it can handle on its own and what to hand to your team, with full context.

01

Handoff to your team on sensitive cases

Discounts, complaints and unit changes go to the right person with the full conversation.

Escalation rules Full context for the sales rep The client never repeats themselves
Customer supportonline
Today This company uses an AI agent to assist you. You can ask to speak with a person.
This is the third time I’ve reported the moisture on the wall. 10:12 a.m.
Understood. I’m passing your case to Andrés, our customer support lead. He’ll contact you today before 4:00 p.m. 10:14 a.m.
Message
02

Approval of key actions

Payment plans, discounts and date changes wait for approval from whoever you designate.

Limits by role Approve from your phone Record of who approved
Pending approval Management
90-day payment plan · M. Rojas Pending approval
2% discount · Apt 1102 Pending approval
Handover date change · Apt 405 Approved
03

Take over any conversation

Your team can take over a conversation at any time and hand it back to the agent.

One-click takeover and handback Internal notes Unbroken history
Conversations Live
Laura Gómez · Apt 804 Agent
Carlos Ruiz · Apt 1102 Laura
M. Rojas · Apt 603 Agent
How it gets up and running

Up and running in four steps, with our team

01 We define what the agent handles By solution and request type.
02 We define what escalates And to whom.
03 We define what needs approval With limits by role.
04 We fine-tune with use Based on what your team sees.
In every solution

Human + AI in your operation

FAQ

What we’re often asked

Only within the limits you set. Everything else goes to a person.

Yes. The agent introduces itself as your company’s assistant.

Yes, anytime, with no coding.

See it working with your company’s data

In 30 minutes, we’ll show you an agent handling one of your projects, with your inventory and your rules.

Book a demo
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See it working with your company’s data

In 30 minutes, we’ll show you an agent handling one of your projects, with your inventory and your rules.

Book a demo
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